Frequent Asked Questions

Company Questions
How long have you been in business?
If I have more questions, who should I direct them to?

Website Design & Development
How long does it take to make a website?
How much do websites cost?

How do you physically make a website?
How do I know if I need a website?


Ecommerce Solutions

Search Engine Optimization
What types of results reporting will you provide and how often will SEO reports be available?

When can I expect results with your Search Engine Marketing Campaign?


Internet Marketing

Email Marketing

Software Development

Hosting Solutions
Why should I choose Elluscient Technology Solutions as my webhost over the competition?
How do I get started?

Why do you use the H-Sphere Control Panel?

May I use Front Page to publish my web site?
Do you offer MSSQL in your Windows Plans?
Can I host multiple domains in one account?
What is your overage cost on bandwidth?
What machines do you host your sites on and how many domains do you host per machine?
Do you have a demo of the H-Sphere control panel?
Can I make a custom plan?
What are the setup fees and monthly costs involved?
How do I set up my email?
How do I upload my files?
Is there a trial period or money-back guarantee?
How fast are websites set up for hosting?
Does my website get a control Panel
How am I billed?
How much assistance do you provide for my website, when I order a hosting plan?ol panel?
What if the hardware fails?
Are there any hidden costs?

What is H-Sphere control panel? Do you have a Demo?

What happens if I decide to leave Elluscient Technology Solutions?

Is there a discount if I pre-pay for several months in advance?

What type of support do you offer? Average Response Time?

What are the hardware specs of the servers?

Can I have adult content on my website?

May I view your Terms Of Service?

Do you support International domain names and clients?

How do I transfer my domain name?

What if my site breaks your "acceptable usage policy" rules?

What if I want to upgrade my website?

How is my website monitored?

What is the uptime?

Do you have a Service Level Agreement (SLA)?

What about software upgrades?

What if the server my website is on gets hacked or attacked?

How is extra bandwidth billed?

What is included in my website package?
How many sites are currently running on per server?

Can I host more than one domain name per account?


Why should I choose Elluscient Technology Solutions as my webhost over the competition?
Elluscient Technology Solutions maintains one of the most advanced full -featured hosting packages on the market today. Elluscient Technology Solutions offers support via email, web ticket submission and telephone with an unmatched same day support quarantee. Elluscient Technology Solutions offers H-Sphere on it's packages, the premier software in the business. Elluscient Technology Solutions offers a 30 day full money back guarantee for new clients that sign up...so you really cannot loose by selecting Elluscient Technology Solutions. Overall Elluscient Technology Solutions offers the best in resources for the price and offers many solutions from the beginner to the experienced developer.
[back to top]

How do I get started?
Choose a Windows or Linux plan that best suits your hosting needs and then proceed with the sign up link and you on your way to instant activation of your Elluscient Technology Solutions Web Hosting Account! [back to top]

Why do you use the H-Sphere Control Panel?
We chose H-Sphere from all of the control panels currently on the market. The reason is it is the most advanced and powerful system overall. H-Sphere is the only control panel that provides integrated account sign-up and billing modules, along with an incredibly easy (yet powerful) graphical interface for end-users. It also provides dual platform capability for both Unix/Linux and Windows from the same interface. We've used them all, including CPANEL, Alabanza, Ensim, Sphera, Plesk, etc. H-Sphere is the best and the only one with true automation features.
[back to top]

How long have you been in business?
The company has been in business since November 11, 2003.. Elluscient Technology Solutions entered the web hosting industry in November 11, 2004. [back to top]

May I use Front Page to publish my web site? Yes you can use Microsoft’s Front Page to publish to our servers for your site. [back to top]

Do you offer MSSQL in your Windows Plans? Yes we offer MSSQL with our Windows plans. [back to top]

Can I host multiple domains in one account? You may host multiple domains in your account but you must share the same resources. Note: this is not like a reseller account because you only receive one login and one ftp to your account. [back to top]

What is your overage cost on bandwidth? Although overages in bandwidth are rare, customers who go over their transfer limit are charged 5.00 for every extra gigabyte. [back to top]

What machines do you host your sites on and how many domains do you host per machine?

Do you have a demo of the H-Sphere control panel? Yes we use the world renowned H-sphere control panel located at http://www.psoft.net. [back to top]

Can I make a custom plan? You may submit a custom plan to sales@elluscient.com if none of our plans fit your needs. We will review your request and try to make a solution for your needs. [back to top]

If I have more questions, who should I direct them to? ALL sales questions should be directed to sales@elluscient.com. [back to top]

How long does it take to make a website?
Every website is a different story. It really depends on what the clients need to be done for their sites to give an answer to this question. On average, though, it takes us roughly a week to a week and a half to complete a website with marketing. [back to top]

How much do websites cost?
There is no one answer. Every website is taken on a case by case basis. If a person wants a website to be very large with a lot of capabilities well then that website will be more expensive than the person who just wants a simple one-page website describing their business. We offer very affordable pricing plans.[back to top]

How do you physically make a website?
We’ve got a lot of different tools for making websites including web authoring tools, graphics tools, and animation tools. We primarily use NetObjects Fusion 7.0, Macromedia Dreamweaver, and Adobe GoLive for our web authoring tools. We use Adobe Photoshop and Macromedia Fireworks for graphics. And we use Macromedia Flash for making movies.[back to top]

How do I know if I need a website?
You need a website if: you have dreams of company expansion, you want to increase sales, you want to develop your professional credibility, or if you want to more easily communicate with staff and clients. You don’t need a website if you cater primarily to only one client, or do not want to further grow your business.[back to top]

What are the setup fees and monthly costs involved?
Elluscient Technology Solutions charges a $25.00, one time setup fee. The full rate charts for available hosting packages are shown on the Windows and Linux Plans pages. [back to top]

How do I set up my email?
Elluscient Technology Solutions web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every Elluscient Technology Solutionsweb hosting package. This can be done by yourself, and without any assistance from the Elluscient Technology Solutionsstaff. [back to top]

How do I upload my files?
All Elluscient Technology Solutions web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, Dreamweaver and other web development publishing programs, to upload files to your website. [back to top]

Is there money-back guarantee?
Elluscient Technology Solutions offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your Elluscient Technology Solutions service within 30 days of signup and your monthly costs will be refunded. Setup fee is not included. The only exception to a refund, is if you violate Elluscient Technology Solutions Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting secure service cancellation form. Other methods of cancellation are not valid. [back to top]

How fast are websites set up for hosting?
Elluscient Technology Solutions strives for a setup time of no more than 60 minutes per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes.

Does my website get a control panel?
Yes. Every Elluscient Technology Solutions web hosting package comes with a H-Sphere, a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more... A demo of the control panel can be found by clicking here. [back to top]

How am I billed?
Elluscient Technology Solutions invoices you via email. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly sevice). Elluscient Technology Solutions accepts Visa, Mastercard. [back to top]

How much assistance do you provide for my website, when I order a hosting plan?
Elluscient Technology Solutions offers complete web design and development services that are not included in your hosting plan. If you need such type services, contact sales@elluscient.com. Elluscient Technology Solutions will assist you with all support for services provided directly thru Elluscient Technology Solutions, such as basic email software settings, ftp client, as well as assist you with using the web browser control panel. Elluscient Technology Solutions is not responsible for teaching you how to use another company's products. Example: Elluscient Technology Solutions will assist you with the settings for using MS Frontpage™ or Site Builder, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, and get tech support from them. Elluscient Technology Solutions will attempt to provide some tech support for the most popular programs our clients use. Elluscient Technology Solutions is not responsible for assisting with your own programs and cgi scripts, unless you are a client getting web design and development services. If you choose to install your own programs on your site, you are responsible fully for installing them. Elluscient Technology Solutions will provide support for any program or cgi script that we provide pre-installed with your web hosting package. Elluscient Technology Solutions will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything of your own development relating to design/development is not the responsibility of Elluscient Technology Solutions. [back to top]

What if the hardware fails?
Elluscient Technology Solutions stocks replacement parts for all servers. Elluscient Technology Solutions is always building new servers for our shared hosting clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. Elluscient Technology Solutions repairs all failed hardware promptly, to minimize any downtime caused by such. [back to top]

Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. Elluscient Technology Solutionsvery often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages. [back to top]

What is H-Sphere control panel? Do you have a Demo?
H-Sphere is the brand name of the web browser control panel software that Elluscient Technology Solutions utilizes on its web hosting packages. A demo of the control panel can be found here. [back to top]

What happens if I decide to leave Elluscient Technology Solutions?
You are free to leave at any time. [back to top]

Is there a discount if I pre-pay for several months in advance?
Elluscient Technology Solutions offers custom discount planfor all yearly advanced payments. Pay for 12 months of service, and receive a 10%-17% discount. [back to top]

What type of support do you offer? Average Response Time?
Elluscient Technology Solutions offers support to our clients 24/7/365 via web based ticket system, email. We have a same day support guarantee and strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. Elluscient Technology Solutions has a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The Elluscient Technology Solutions administration carefully monitors that the Elluscient Technology Solutions support staff maintains a fast response time, with courteous and helpful service. [back to top]

What are the hardware specs of the servers?
Every server at Elluscient Technology Solutions has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. Elluscient Technology Solutions is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is ... processor system, with... RAM, and RAID hard drive(s). [back to top]

Can I have adult content on my website?
No, you can not have adult content on your websites. [back to top]

May I view your Terms Of Service?
The Elluscient Technology Solutions terms of service (TOS), including policy and service guidelines, are available online at: http://www.elluscient.com/hosting/policies.html. [back to top]

Do you support International domain names and clients?
[back to top]

How do I transfer my domain name?
Elluscient Technology Solutions will help you, by sending instructions on how to enable to do it yourself, including all necessary technical details. Or you can take a look at our hosting FAQ by clicking here [back to top]

What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if Elluscient Technology Solutions takes any action on your account. [back to top]

What if I want to upgrade my website?
You may upgrade or downgrade your Elluscient Technology Solutions web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (ie..Linux to Windows NT™) will require a setup fee to be paid. [back to top]

How is my website monitored?
Elluscient Technology Solutions maintains internal and external monitoring systems for every server in the Elluscient Technology Solutions Data Center. The servers are checked every 5 minutes via network monitoring software. Elluscient Technology Solutions monitors uptime as well as individual features and services running on each server. Elluscient Technology Solutions staff is notified via alarms, email, screen popups, and paging, if a problem occurs. [back to top]

What is the uptime?
Elluscient Technology Solutions strives to maintain a 99% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, or fire, flood, network flood, tornado, earthquake, telco fiber issues, backbone peering point issues, routers, hard drive failure and attacks. If Elluscient Technology Solutions fails to meet it's 99% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. Elluscient Technology Solutions does not credit a full month's service if we only have 99% uptime. "Partial refunds for partial downtime" is our standard policy. [back to top]

Do you have a Service Level Agreement (SLA)?
The Elluscient Technology Solutions terms of service (TOS), including policy and service guidelines, are available online at: http://www.elluscient.com/hosting/policies.html. [back to top]

What about software upgrades?
Elluscient Technology Solutions handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, Elluscient Technology Solutions immediately upgrades our systems. Microsoft™ regularly release patches for the Windows™ based systems, and Elluscient Technology Solutions auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, Elluscient Technology Solutions evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented. [back to top]

What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... Elluscient Technology Solutions does not host such websites. If such materal is found on a Elluscient Technology Solutions server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. Elluscient Technology Solutions strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. Elluscient Technology Solutions runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole Elluscient Technology Solutions Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. Elluscient Technology Solutions also uses firewall technology to fend off most common methods of flooding and attacks to the network. [back to top]

How is extra bandwidth billed?
Elluscient Technology Solutions maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage. [back to top]

What is included in my website package?
Elluscient Technology Solutions provides full hardware, software, support, and system administration for your Elluscient Technology Solutions hosting. The software provided includes the operating system, ftp & email software, web server software, and a control panel. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your Elluscient Technology Solutions hosting solution. Elluscient Technology Solutions will provide basic support on services/software that we provide you with your account.We do not provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting... [back to top]

How many sites are currently running on per server?
Elluscient Technology Solutions does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. Elluscient Technology Solutions monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, Elluscient Technology Solutions will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts. [back to top]

Can I host more than one domain name per account?
Elluscient Technology Solutions charges additional fees for every EXTRA (some are included for free) domain name you point to your account. For a domain name that is parked on top of your main domain name, the cost is a $15 one time setup fee. You may use an index cgi script, to redirect from that domain name to a sub-directory at no additional charge. Elluscient Technology Solutions charges a $15 setup fee and $3/mo, for every additional domain name parked to a sub-directory. Each additional domain name parked on top, or to a sub-directory, receives one catch-all email POP account or forwarder for all mail to that domain name. Parked domain names do not receive a control panel of their own. Elluscient Technology Solutions usually recommends the very inexpensive "Small" accounts ($4.95 monthly) instead, due to the fact that they come with their own control panel functionality or the best solution is to signup for reseller plan and setup as much standalone domains as you need. [back to top]

What types of results reporting will you provide and how often will SEO reports be available?
Reports are available on a monthly basis to inform you on the progress of your marketing campaign.A Full Search Engine Optimization Report supplies the following:

· Gives you a visibility analysis of your current rankings
· Displays your positions in all the major engines
· Identifies which pages on your site are working best

The SEO Report is an all-in-one solution for giving you a better insight on the SEO world. You will get comprehensive SEO reports, including monitoring your ranking in search engines, improving your link popularity, suggest the right popular keywords to use, bring targeted visitors and increase sales [back to top]

When can I expect results with your Search Engine Marketing Campaign?
With Search Engine Optimization, results can be expected from the organic listings of the search engines between 2-3 months and 3-6 months to see the full impact of your search engine optimization campaign.This also depends on when the search engines are updating.

Results are not going to happen overnight. You have to concider a number of factors, the competativeness of your phrase(s), or search terms, the longer it will take to achieve those top rankings, how search engine friendly your site is, and how many quality incoming links you have to your website, you can rank higher. Generally, you will need more incoming links, the more competative your industry.

Other factors are the size of your site. The larger your site is, having more pages than your competition, the more the search engines will see your web site.[back to top]

 

About Us | Services | Solutions | Careers | Support | ContactsCopyright © Elluscient Technology Solutions,LLC., 2004